Transforming Patient Feedback into Online Reputation Management
Binary Fountain is the leading provider of patient feedback management solutions. The company’s cloud-based platform is built on a proprietary healthcare-centric natural language processing engine that mines patient feedback from surveys, online ratings and reviews, social media, and other data sources. Using this data, it equips its customers with actionable insights to improve patient satisfaction and loyalty, increase engagement, and drive sustainable bottom-line results. Health systems rely on Binary Fountain to understand the patient experience, drive comprehensive operational intelligence, and engage patients with innovative transparency solutions. In 2013, Binary Fountain, along with Doctor.com, an automated marketing platform for medical practices, was acquired by Press Ganey (another portfolio company), creating a scaled healthcare consumerism platform.
Date of investment: 2013
Sector: Reputation Management
Company status: Exited in 2020 (acquired by Press Ganey)
Associated team: Dan Galles , Christina Warner
